ORIENTAL WORLD – TERMS & CONDITIONS

Prices

1. All prices include VAT (where applicable) but exclude delivery.
2. If the nature of our business means that we may have to change the price between accepting your order and delivery, we will automatically give you the option to cancel your order.
3. Your payment card will not be charged until the goods are ready for despatch and once your card company have authorised the payment despatch will take place the same day.
4. Purchases outside of the United Kingdom could be subject to import duty for your Country. These fees remain the responsibility of the customer. We advise you to seek guidance from your respective Customs authorities prior to purchase.

Returns

• Goods can be returned for a refund within seven working days of receipt if they are not required, for whatever reason. The 7 days start when the goods are received. However, no refunds or exchanges are available on pierced earrings or body jewellery for hygienic reasons, or for products ordered to a specific size or any customized or made to order product. In these circumstances you will be unable to return the product unless it is faulty.
• Before returning the goods, you must contact us within 7 days of receipt of the goods by e-mail so that we can first issue a returns number and advise you accordingly. No returns can be made without the return number.
• The goods and any free gifts associated with an item must be returned in perfect condition (including packaging and presentation boxes). The goods must be unused, unopened and in the same condition as they were originally despatched from us and be returned to the address given below.
• The goods are the responsibility of the customer until such time as they are received by us and, if returned by carrier, they must be packed in such a way as to ensure that they are not damaged in transit.